Our Principles for Client-first Business Practices
We are an insurance broker (Hoken Nakadachinin in Japanese）registered at the Kanto Local Financial Bureau as required by the Insurance Business Act of Japan. We, entrusted by you, not only fulfill intermediary functions in the purchase of insurance contracts in a prudent manner, but also advise you on how you should cope with various risks surrounding you.
We hereby declare our Principles for Client-first Business Practices, clearly recognizing that the concept “Client-first” is the essential base for our business standard as well as our management policy. Our group, including our two overseas subsidiaries in London and Singapore, introduced “The Marnix Group Code of Conduct for its global operations” on October 1, 2018, which is posted in this website.
- Pursuit of our clients’ utmost interest
It is our mission that we are a professional solution provider with high-level professional ethics, committed to delivering the best quality and most effective protections and solutions to our clients for their current and future risks they may encounter. We aim to differentiate ourselves from our competitors by utilizing, for the benefit our clients, our parent company’s (Marubeni’s) group experience, resources, and network in almost all major industry sectors.
We think that it is the most important priority for our management members and all employees to maintain and strengthen our capabilities to exceed our clients’ expectation by continuously upgrading our skill and knowledge concerning our business sector.
- Risk management to avoid any conflict of interest and to keep Compliant
We perform our business on the side of and for the benefit of our clients. We always stand apart from insurance companies, insurance agents and other insurance service providers, and we also seek to avoid any conflict of interest which could impact our clients. To do this, we position Compliance Officer in our entity who does internal seminars on matters of Insurance Business Act to all management members and employees twice a year as well as internal audits
on daily business procedures of all business and claims service departments to comply with all legal requirements. All newly comers are obligated to take insurance basic and Insurance Business Act seminars without exception.
We are ready for disclosing our brokerage/commissions we obtain from our intermediary service to you with detailed explanation on them upon your request.
- Providing our customized service to you
We clearly recognize the fact that our clients’ risks vary depending on their business sectors and operation areas, and that their experience and knowledge about risks are quite different among them. We think that insurance is one of the measures to cope with risks, and we explain and deliver the best way for our clients to prepare for their risks in the environment where they are. We are familiar with the European and Southeast Asian insurance markets where our subsidiaries are located as well as the Japanese insurance market. By taking this advantage, we are committed to delivering to you the best reinsurance coverage and global high-class program for risk protection in a timely manner.
- Our system to give motivation to our employees
We make it sure that our employees have a chance to know our management policy and principles of business conduct through a message from the management and in internal seminars and meetings. Our personnel system is the one where we achieve our Principles for Client-first Business Practices by evaluating our employees with a combination of quantitative aspect or business revenue they make and qualitative aspect of client-oriented attitude, expertise, professional skill, compliance etc.
All our employees make their own mission and receive feedback in a meeting with their supervisors once a year for analyzing the results of activities which, we think, helps us improve our system.