About Alternative Dispute Resolution (ADR) in the financial business sector

Contact our broker in charge of your account or our Administration Department about your questions or complaints regarding our services such as broking of insurance contracts
at 81-3-3282-7900.
When an accident covered by your insurance occurs, contact our broker in charge of your account or your insurance company without delay.
You can access the following designated entity authorized by FSA under the ADR legal system should you have any problem in settling a dispute with us. You can also contact them on their website.

Designated ADR entity

Hoken Ombudsman (General Incorporated Association)
3-20-4 Toranomon, Minato-ku, Tokyo, Japan (Toranomon Suzuki Building 7F)
Telephone : 81-3-5425-7963
Business Hours : 9:00 – 12:00, 13:00 – 17:00
except for Saturdays, Sundays, Year-end/New Year Holidays
We have an agreement with Hoken Ombudsman for the ADR. For details of Hoken Ombudsman, visit their website.

Hoken Ombudsman (General Incorporated Association:” HO”) was established as a specialized entity to settle fairly, neutrally, speedily, easily your complaints against insurance-related business companies or disputes between you and them. HO, based on law, tries to bring a fair solution to you by pushing insurance-related business companies to properly cope with your complaints which HO is contacted about, and if the dispute cannot be settled by you and them only, specialists in consultation to consumers or legal matters can get in to finally settle the dispute. The scope of work of HO is limited to the scope of the insurance-related business companies who have concluded a service agreement with HO. The main insurance-related business companies having such an agreement with HO are admitted foreign insurance companies and insurance brokers (Hoken Nakatachinin in Japanese).