The Marnix Group Code of Conduct for its global operations

October 1, 2018

Our Mission

Marnix Group is a professional solutions provider, committed to delivering the best quality and most cost effective protections to our clients for their risks, by applying our professional skills, extensive industry experience and know-how, and innovative mindset.

Our Vision

Our vision is to be widely recognized as the leading Asia-based insurance broker and professional risk services provider consistently delivering to our clients the most innovative ideas and solutions. We aim to differentiate ourselves from our competitors by utilizing our parent company’s (Marubeni’s) group experience, resources and network in almost all major industry sectors.
We, all the Marnix Group entities, will work together as one team respecting teamwork and putting the collective benefit before our own. Our purpose is to operate in the most organized and efficient way to deliver the best results for our clients.
We believe that to achieve our vision, it is essential to provide our colleagues with opportunities to grow and contribute through a commitment to professional development.
We are committed to achieve sustained growth in earnings and to continue to play a prominent role in global markets so that we can continue to provide our clients with the best solutions.

Our Values

Clients
Our present and future clients must always come first. We will treat them fairly in all cases. We aim to deliver results, which not only meet but also exceed their expectations. We are, at the same time, careful not to make promises we cannot keep. By doing so we hope that they will choose to stay with us for the long term. We regard our client’s requests for enhanced products and services of higher as a challenge and an opportunity to demonstrate our professionalism. We will respect the data entrusted to us by our clients and comply with local laws and regulations governing data privacy.
We are always proactive and pay attention to any change in our client’s situation as well as movements in the global markets so we stay on top of our game. If we do ever fall short of our client`s expectations we will treat any complaints in a rigorous and professional manner and seek to put things right as quickly as possible.

Integrity
We will act with integrity, honesty, sympathy and mutual respect. We will not tolerate any behavior that deviates from these values. We comply with all applicable laws and regulations, adhere to global best practice and adopt professional standards. If we encounter a conflict of laws in the jurisdictions in which we operate, we consult with our compliance and/or legal specialists before deciding how to act. We also seek to avoid any conflict of interest which could impact our clients. We watch out for situations, for example, where a revenue opportunity for Marnix Group is not in the best interest of our client; likewise we are sensitive to situations where we are potentially conflicted by being brokers to both parties to a transaction for instance. We are dedicated to choosing our actions with care and fixing mistakes promptly. We do not hesitate to raise concerns and seek guidance. We will not tolerate retaliation against any colleague who raises a concern about a violation of the law or regulations. Moreover, each Marnix entity enters into this Code of practice in good faith.

Colleagues
We are committed to making Marnix Group a great place to work and build a career for talented people by treating all of our colleagues as valued partners. We respect the dignity of all colleagues and business partners. We will empower our people and hold them accountable for results and clients’ satisfaction.

Insurance carriers and other service providers
We are also committed to building good relationships with insurance carriers and/or other service providers whilst remaining focused on delivering the best solutions for the risks facing our clients.

Communities
We build trust with communities where we operate and where our clients and colleagues live and work.